Refund policy

Refund & Return Policy

At Naqsh e Pehchan, we carefully check and pack every order before dispatch. If you receive a damaged or defective product, please contact us and our team will assist you.

7-Day Return Policy

You may request a return within 7 days of receiving your order if the product is damaged or defective.

Return or refund requests made after 7 days of delivery will not be accepted.

Eligibility for a Refund

A refund may be approved if:

  • The product was received damaged.

  • The product has a manufacturing defect.

  • The issue is reported within 7 days of delivery.

  • The product has not been used, washed, altered, or intentionally damaged.

  • The product is returned in its original condition and packaging, where possible.

  • Valid proof of purchase or order details are provided.

We may ask you to provide clear photos or videos showing the damage or defect before approving your claim.

Non-Refundable Situations

Refunds or returns will not be accepted in the following situations:

  • Change of mind after receiving the order.

  • The customer no longer wants the product.

  • The product has been used or washed.

  • The product has been damaged due to misuse or improper care after delivery.

  • The return request is submitted more than 7 days after delivery.

  • Minor differences in color or appearance caused by photography, lighting, or screen/display settings where the actual product is not defective.

How to Request a Return or Refund

To request a return or refund, contact us within 7 days of receiving your order.

Phone / WhatsApp: +92 316 7701087

When contacting us, please provide:

  • Your order number

  • Your name and contact number

  • Reason for requesting a return/refund

  • Clear photos or videos showing the damage or defect

This information will help us review your request quickly.

Return Approval

Please contact us before returning any product.

Do not send the product back without receiving return instructions from our team. Unauthorized returns may not be accepted.

Once your request has been reviewed and approved, our team will provide instructions for returning the product.

Return Shipping

For approved returns involving a damaged or defective product, our team will inform you about the return shipping procedure and any applicable arrangements.

Inspection & Refund

Once we receive the returned product, our team will inspect it to verify the reported issue.

If the return is approved after inspection, your refund will be processed through the available refund method.

Refund processing times may vary depending on the payment or banking method used.

Damaged Parcel on Delivery

If your parcel arrives visibly damaged, we recommend taking clear photos or a video of the parcel and product as soon as possible.

Please contact us promptly at +92 316 7701087 and share the evidence along with your order details.

Incorrect or Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery at +92 316 7701087.

Our team will review the issue and provide an appropriate solution.

Contact Us

For questions regarding returns, refunds, damaged products, or incorrect orders, please contact:

Naqsh e Pehchan

Phone / WhatsApp: +92 316 7701087

Our team will review eligible requests and assist you with the return or refund process.