Shipping Policy

At Naqsh e Pehchan, we aim to make your shopping experience simple and reliable. We carefully prepare every order and work to ensure it reaches you safely and on time.

Free Shipping Across Pakistan

We offer FREE shipping across Pakistan on all orders. There are no additional standard delivery charges at checkout.

Order Processing

Orders are processed and prepared for dispatch after confirmation. Processing times may vary slightly during weekends, public holidays, sales, or periods of high order volume.

Delivery Time

Once your order has been confirmed and dispatched, the estimated delivery time is:

3 to 5 working days

Delivery to remote or less accessible areas may take slightly longer depending on courier availability and local conditions.

Cash on Delivery (COD)

Cash on Delivery (COD) is available across Pakistan.

Customers can pay for their order when the parcel is delivered. Please provide a correct phone number and complete delivery address to avoid unnecessary delays.

Order Confirmation

We may contact you by phone, SMS, or WhatsApp to confirm your order or verify delivery information before dispatch.

Orders with incomplete or incorrect contact or address details may be placed on hold until the required information is confirmed.

Order Tracking

Once your order is dispatched, tracking information may be shared with you through the available contact details provided with your order.

Failed Delivery

Please ensure that someone is available to receive the parcel at the provided address.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, or refusal to accept the parcel, the shipment may be returned to us.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Courier delays

• Weather conditions

• Public holidays

• Operational disruptions

• Remote delivery locations

• Unexpected events or high order volumes

We appreciate your patience in such situations.

Damaged Parcel

If your parcel arrives damaged, please contact us as soon as possible and provide clear photos or videos of the parcel and product.

Our team will review the issue and assist you according to our applicable return, replacement, or refund policy.

Incorrect Delivery Information

Customers are responsible for providing an accurate name, phone number, city, and complete delivery address when placing an order.

Naqsh e Pehchan cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Shipping Area

We currently deliver within Pakistan only.

Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our customer support team through the contact information available on our website.

Naqsh e Pehchan
Premium Prayer Mats Delivered Across Pakistan